White Monkey ("us", "we", or "our") operates this website (the "Site"). This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.
By using our Site, you agree to the collection and use of information in accordance with this policy.
1. Information We Collect We may collect the following personal information:
Full name
Email address
Phone number
Delivery address
Payment information (processed securely via third-party payment providers)
IP address, browser type, and browsing behaviour (via Log Data and Cookies)
2. How We Use Your Information We collect and use your personal information for the following purposes:
Processing and fulfilling your orders
Sending order confirmations and delivery tracking updates
Responding to customer enquiries and after-sales support
Sending promotional emails and marketing communications (with your consent)
Improving our website, products, and services
Complying with legal and regulatory obligations
3. Cookies We use cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse web traffic and remember your preferences. You may disable cookies through your browser settings, however this may affect certain features of our website.
4. Information Sharing & Disclosure We do not sell, trade, or rent your personal information to third parties. We may share your information only with:
Courier and logistics partners (for order delivery purposes)
Payment processors (for secure payment handling)
Service providers who assist in operating our website
All third parties are contractually required to keep your information confidential and secure.
5. Data Security We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law.
7. Your Rights Under the PDPA, you have the right to:
Access the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information
Withdraw consent for marketing communications at any time
To exercise any of these rights, please Contact us.
8. Third-Party Links Our website may contain links to third-party websites. White Monkey is not responsible for the privacy practices of those sites. We encourage you to review their respective privacy policies before providing any personal information.
9. Children's Privacy Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately.
10. Marketing Communications We may send you promotional emails or messages about new products, offers, and events. You may opt out at any time by clicking "unsubscribe" in any marketing email or by contacting us directly.
11. Changes to This Policy We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes your acceptance of the revised policy.
